Covid Safety

In May of 2020, our Garrett County Health Officer advised us to sanitize all ‘high touch’ points, using List-N approved chemicals as outlinded by the CDC. Additionally, it was directed by our Health Officer to ensure that cleaners were wearing a mask and gloves during cleaning.  Finally, it was stated that extending the ‘rest period’ of our homes between guests was advisable.


For this reason, we modified our arrival time to 5PM and our departure time to 10AM.  If the house is vacant on your day of arrival, we may be able to offer an early check-in, please confirm with our reservationist.  Should a guest be departing on your day of arrival, we cannot permit early arrivals for the safety of our guests.


While we continue to follow the best practices as outlined by our County Health Officer, we have implemented an additional treatment in response to the CDC guidance of aerosol transmission of the Covid Virus.  We are now using HOCL ionizers for our vacation homes prior to guest arrival

Here at Offlake Rentals, our customer’s safety and satisfaction is our number 1 priority. We do the absolute best to our ability to ensure that our customer’s stay as safe as possible and enjoy their get-away.

House Sanitizing:

In our ongoing effort to ensure a sanitized, safe vacation experience for our guests, we have (based on CDC guidelines of 11/22/2020) an air ionizer treatment system to supplement our high touch point sanitizing. The ionizer chemical used is HYPOCHLOROUS ACID (HOCL) a List-N approved sanitizing agent. This chemical may leave a slight ‘odor’ – although it diminishes over time.

Cancellations:

Need to cancel?


Your quickest option is to cancel your trip online and receive 100% of the cost as a Future Stay Credit. As long as your check-in date is at least 7 days away, you can claim your credit in less than a minute and use it on a new Offlake Rentals stay when you’re ready to travel. Must be used within 12 months of the original reservation date.

If Offlake Rentals Cancels:

If Offlake Rentals cancels your reservation because the property you reserved is unavailable (for example, in compliance with a government closure order) and we are not able to accommodate you in a comparable property, you will be given the option to receive a full refund.